Delete your account
For the Berim and Berim Driver apps. You can also do this in the app: Account, then Delete account.
Sign in to confirm it’s you
Use the email or mobile number you sign in to the Berim app with.
Can’t sign in? Email support@berim.app from the address on your account and we’ll delete it for you.
What’s deleted
- Your login, name, email address and mobile number
- Saved cards (removed from Stripe, our payment processor)
- Complaints and messages you sent us
- Notifications and the devices registered for them
- For drivers: your licence and other uploaded documents, your live location, and your Stripe payout account
What’s kept, without your details
- Bookings, tax invoices, refunds and driver payouts, with the amounts and dates only. Your name, contact details, addresses, flight number and notes are removed from them.
- Australian tax law requires us to keep records of every sale and payment for 5 years.
- Stripe keeps its own records of past payments and driver identity checks, as the law requires of payment providers.
Before you delete
Cancel any upcoming bookings first. Drivers need to finish or hand back any assigned trip, and be paid anything still owed. If something stops the deletion, the page tells you what to do. Questions: support@berim.app.